Ordering Policies


Unconditional 100% Satisfaction

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If you are NOT 100% satisfied with your
purchase within 10 days days of receiving it, we’ll provide you with store credit. We always do right by our customers. In the unlikely event
that we’ve made an error with your order or an item is damaged or spoiled and you cannot consume it, please contact us immediately.



Cancelled Orders

Once an order has been packed, processed, and paid, there will be a 10% restocking fee charged if you need to cancel the order.  Unfortunately in the world of online shopping, consumers have become disconnected with what goes on behind the scenes.  There are many costs associated with getting your order ready - things like labor, packing materials, and even credit card processing fees which are no refunded to us.



Order Totals are Estimated

Since many items like meat and produce are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.



Out of Stock Items

Inventory errors happen from time to time. If an item becomes unavailable, your final total will be adjusted. You will see a note about any order changes on your final order email.


You are Responsible for Picking Up Your Order

When placing your order, it is your responsibility to select a pick up date that works with your schedule.  While we understand that things don't always go as planned, if you know somethi
If you do not pick up during
the appropriate time, the farm cannot be responsible for missing or
spoiled items.


Payment Required Before Pickup/Delivery

We
accept all major credit/debit cards as our sole payment method. At the
time of placing your first order you will be prompted to add a credit
card to your account.

Once your order is packed, the final order
total will be charged to your default card and your receipt will be
emailed. This typically happens a day or two before you receive your
order. Payment is required before you receive your order.



Card Declines

If your card is declined, you will receive an email. We expect that you will resolve the issue or communicate with the farm immediately.

Because of our no order cancellation policy, we will send your order regardless, and you are responsible for paying regardless.

If you do not resolve the issue, your account will be deactivated until the issue is resolved.