Our Promise to You
We want you to be 100% satisfied with every product you purchase from Tussock Sedge Farm.
We take great care in how food is raised, selected, handled, and packed. Although problems are rare, mistakes can happen, and an occasional product may not meet expectations. If something is not right, please tell us promptly.
Your trust matters deeply to us. We stand behind the products we sell and will work with you to make the situation right.
Quality You Can Trust
We carefully select the products we offer and work only with producers and processors whose work we know and trust.
Orders Packed With Care
Every order is packed by our team and clearly labeled before being placed in our refrigerated or frozen pickup area.
We’ll Make It Right
If an order is incorrect, damaged, spoiled, or does not meet your expectations, contact us and we will help resolve it.
Something Isn’t Right?
Please contact us as soon as possible if an item is missing, incorrect, damaged, spoiled, or otherwise fails to meet your expectations.
Providing a few basic details helps us understand what happened and resolve the issue quickly.
Because food is perishable, we generally cannot place returned products back into inventory. Contact us first, and we will let you know whether the product or its packaging needs to be retained.
Identify the Product or Order
Send us the product name and, when possible, your order number. If you contact us from an email address different from the one on your account, please include the order number.
Tell Us What Happened
Include a brief description of the issue. Photographs of the product, packaging, or label are appreciated when they help show what went wrong.
Tell Us What Would Help
Let us know whether you would prefer a store credit, refund, or replacement. We will consider your preference and the circumstances when arranging a resolution.
Credits, Refunds, and Replacements
Depending on the situation, we may provide a store credit, refund, or replacement. Replacement products are subject to availability, particularly for seasonal or limited-production items.
Please Give Us the Opportunity to Help
Questions, concerns, and thoughtful feedback help us improve. Reach out and our family or a member of our team will respond as soon as possible.