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Unconditional 100% Satisfaction Guaranteed

We expect our customers to be 100% satisfied with the products we sell. Please contact us right away if you need help. While mistakes are incredibly rare, we are here for you and will always do right by our customers. Your trust and satisfaction is our top priority.

Errors, Defects, or Damaged Items

In the unlikely event that we’ve made an error with your order or an item is damaged, please contact us immediately so that we can make it right! 

Important Notes About Credits, Refunds, and Replacements

Please let us know about any issues with your order ASAP. Since food is perishable, we do NOT accept returns. However, we do offer store credit, a refund, or a replacement for any damaged or spoiled items.

Instructions for Reporting an Issue

1. Get the appropriate info together. 

a. The name of the product or order number.

b. A little description of what happened. Pictures are appreciated. 

c. How you’d like to resolve it - a store credit, refund, or replacement order.

*If you’re NOT emailing us from the email address associated with your account, please let us know your order number.

2. Contact us.

Email is the fastest way to get help, and we love helping customers! Send an email to info@tussocksedgefarm.com. You can also call us at 267-450-4024. Please leave a message if we don't answer!

We Love Feedback! 

Have a question? Please reach out. Your feedback helps us constantly improve.